Frequently Asked Questions

Everything you need to know about donating and requesting uniforms. Can't find your answer? Get in touch.

General

Is the uniform bank free to use?

Yes, completely. Whether you're donating or requesting items, there is no cost involved at any stage.

Who runs the uniform bank?

The uniform bank is coordinated by Mrs Sommerville and supported by other staff from Our Lady of Lourdes Primary School.

How does this link to our UNICEF Rights Respecting School status?

This initiative supports Articles 2 (non-discrimination), 3 (best interests of the child) and 27 (right to an adequate standard of living) of the UNICEF Convention on the Rights of the Child. It forms part of our wider commitment to sustainability, inclusion and the values of our Rights Respecting School journey.

What happens to items that can't be used?

Items that are not in a wearable condition are passed on to textile recycling, ensuring nothing goes to landfill. Your donation will always serve a purpose.

Donating

What condition should items be in?

Items should be clean, wearable, and in reasonable condition. Minor wear is absolutely fine — but they should be free from significant tears, damage, or heavy staining.

Do items need to be labelled?

No. Name labels are not required and you don't need to remove them before donating. Another family will be happy to use the item regardless.

Can I donate items with the school logo?

Yes, we welcome both logo and non-logo items. All donations are appreciated regardless of whether they carry the school crest.

Requesting

How do I request items?

Simply contact Mrs Sommerville by email and let her know what you're looking for — sizes, items, anything specific.

Is it confidential?

Completely. The uniform bank operates on a no-questions-asked basis. All requests are handled with full discretion.

What sizes are available?

Availability changes regularly as new donations come in. Contact us with your requirements and we'll do our best to match you.

Can I request just one or two items?

Absolutely. There is no minimum. Take what you need — one item or a full set. The uniform bank is here for everyone in our community.

Is there a limit to what I can take?

We ask families to take only what they currently need so that the bank can serve as many people as possible. If your circumstances change, please get in touch again.

Still have a question?

Mrs Sommerville is happy to help with any questions not covered here. Get in touch by email and she'll come back to you as soon as possible.

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